Frequently Asked Questions

Can I Order Over The Phone Instead Of Online?

You can call Sunrise Connex toll-free at 1-888-355-8030 anytime Monday to Friday 9 am – 5 pm CST. Our Customer Experience Team will be more than happy to help you place your order over the phone.

Tracking Your Order

A tracking number is assigned to packages destined for countries that have automated tracking information online. To track your order, just log in to your River account, go to the My Account home page, and look for your order under the heading Orders. Click the order’s Current Status link to view the associated status and tracking information.

Please note that it can take up to five days to receive your tracking number. If you have any questions or concerns, please do not hesitate to contact us.

How Long Will My Order Take To Arrive?

We monitor shipping times and try to give the best real-world estimates. Please understand that these are guidelines and delivery times may be affected by factors beyond our control, such as international border delays, regional events, seasonal mail volume fluctuations and holidays.

Once your order has shipped you’ll receive an email with your tracking number via email. You can also check on the status of your order by logging into your account and viewing the Orders section.

Shipping Prices

As you shop at Sunrise Connex and add items to your cart, we keep track of your order so that we can give you the best shipping rates possible. Once you have started the checkout process, we will calculate world-wide shipping to your door. We charge a flat rate fee based on the total cost of your order.

Subtotal AmountShipping Charges
$0 – $99.99$24.99
$100.00 – $139.99$19.99
$140.00 – $159.99$9.99
$160.00 and OverFree

How Does My Order Get Shipped?

We use USPS, Royal Mail and Australia Post to ensure you receive your order as quickly as possible when it leaves our warehouse. Our shipping department will ensure all orders are packaged securely so that your products arrive just as effective as the day they ship!

We monitor shipping times and try to give the best real-world estimates. Please understand that these are guidelines and delivery times may be affected by factors beyond our control, such as international border delays, regional events, seasonal mail volume fluctuations and holidays.

Please note that our current estimated shipping times are about  4 – 5 weeks due to Covid crisis to all countries.

Have More Questions?

Please feel free to reach out to our Customer Care team. You can call us toll free at 1-888-355-8030 or email support@sunriseconnex.com. We would love to hear from you as your feedback helps us improve our customer experience!!

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