Terms of Service

Sunrise Connex, as the name suggests, connects or refers customers to a third party fulfillment center that specialize in internet and mail order services.  Our goal is to provide customers with fast, reliable, discreet and safe delivery of the products that you order.  Consumers who wish to browse or purchase from sunriseconnex.com agree and are subject to the acceptance of these Terms and Conditions. 

Liability And Disclaimer

Our best efforts have been taken to ensure the information on Sunrise Connex is correct. However, Sunrise Connex cannot guarantee the accuracy, authenticity or comprehensiveness of the products displayed on the Site. All products are presented on an “as-is” basis.

To the maximum legal extent, Sunrise Connex (including employees, contractors, directors, shareholders, partners, affiliates and other third parties associated with Sunrise Connex) disclaims all liability and responsibility for damages and losses that may be suffered by you or a third party in regards to the Site, or products sold on Sunrise Connex. This includes, without limitation, damages or losses sustained due to negligence.

Privacy Policy

The privacy and security of your personal information are extremely important to Sunrise Connex. All efforts are taken to keep your information secure. For more information about the privacy and usage of your personal information, please view our Privacy Policy.

Personal Information

When you make purchases from our Site, you may checkout as a guest, but at the end of your purchase you will be prompted to create a personal account.

To interact with our Site (ie: review, rate or comment on a product or create a wish list) you must also create a personal account.

When you set up an account with Sunrise Connex, you’re required to provide Sunrise Connex with correct personal information. Providing false details or another person’s details as your own is not acceptable. Providing false information is considered a violation to our Site’s Terms and Conditions.

When your personal information is collected by Sunrise Connex, it will not be disclosed to any third party unrelated to Sunrise Connex, unless required or authorized by law, or if you’ve personally given consent to such a disclosure. Otherwise, Sunrise Connex commits to its Privacy Policy.

Orders, Payments And Credit Card Information

When collected for the purpose of payment for merchandise at Sunrise Connex, your banking information is stored securely using a PCI DSS compliant solution. A Check 22 will be created from your bank account information for your purchase once the system has all your information (such as billing, shipping and bank account information).

The banking information stored in your account will not be visible to Sunrise Connex Customer Service Representatives. Providing your information to Sunrise Connex as payment for the product(s) states that you agree to your purchase of the selected product(s).

You may not pay, or attempt to pay for the products on our Site with a fraudulent or false information.

Account Security

You are required to provide a password upon creating a personal account with Sunrise Connex. You acknowledge that it is your responsibility to maintain the security of your password.

Your password allows you authorized access and use of our Site, pertaining to these Terms & Conditions. This means that you are responsible for any products purchased with your personal account information. It is your responsibility to notify Sunrise Connex immediately if you believe someone has access to your password and personal account.


Sunrise Connex may correct errors which appear on the Site, or refuse any orders that have been received in association with such errors. In addition, Sunrise Connex reserves the right to reject or cancel orders placed at any time.

Order Confirmation And Acceptance

You authorize that all information you provide to Sunrise Connex at the time of placing an order for all merchandise for sale on our Site, and in relation to an order made using our Site, is genuine and correct.

Receiving a receipt of your order with confirmation from Sunrise Connex does not indicate the acceptance of your order, and it does not confirm our offer to sell. Sunrise Connex reserves the right to decline or accept your order at any time, even after the receipt of your order. All orders placed must be pre-approved with an acceptable payment method of Sunrise Connex. Sunrise Connex may require additional information or verification before any order is accepted.

We reserve the right to refuse any order without offering reason. If we cancel an order, we will make appropriate attempts to contact you using the details you’ve provided us. All received payments will be refunded using the method of payment received.


We will communicate with you about your order and the purchased product via phone or email. Account holders are asked to provide a valid email address to Sunrise Connex for this reason.

On occasion, Sunrise Connex may also send you marketing materials, such as newsletters, promotions or other special offers on our Site. If you do not wish to receive any additional material from us, you may unsubscribe from our mailing list at any time by editing your account settings, or by clicking on the “unsubscribe” button at the bottom of our emails.


If you wish to cancel your entire order, or parts of your order and it has not yet been fulfilled by Sunrise Connex, you will not be charged for the items that have been cancelled, and you will not be subject to a cancellation fee. If you wish to cancel the order at the time it has already been fulfilled, we are unable to provide a cancellation and you will be required to initiate a return upon receiving the order instead.

Sunrise Connex also reserves the right to cancel your order if you’ve provided fraudulent credit card information, or an unauthorized credit card, if your method of payment is declined, if you’ve provided false personal information or if the product you’ve ordered is no longer available. Sunrise Connex agrees to notify you upon the cancellation of your order.

Product Availability

At times, our best-selling brands can experience a higher than usual inventory turnover. Our best efforts are taken to reduce the occurrence of an item becoming unavailable, however, we cannot guarantee that an item will not become unavailable after it has been purchased by a customer at the time you have placed an order for the same item. In this event, Sunrise Connex reserves the right to issue a credit for future orders or provide an appropriate replacement with the consent of the customer.

Order Delivery

Sunrise Connex delivers exclusively to the U.S. Australia, and the UK. typically within 3-4 weeks. Upon delivery, the courier may request a signature.

If you’re not present at the shipping address provided by you when the courier attempts to deliver your order, your merchandise may be left at the front door of the address provided if the driver deems it to be safe. Your order may otherwise be left at the nearest courier depot for pick up. The courier will notify you of the whereabouts of your order with a slip on your door or in your mailbox.

If you have additional questions about our returns or shipping policies, please visit our Shipping & Returns policy, or get in touch with a Customer Care Representative by calling 1-888-355-8030.

Loss Of Goods

The risk of loss of goods applies to you upon our delivery of the product to our selected courier.


Upon the registration of your personal details on our Site to create an account or place an order, a secure server is used to protect the security of the information provided. Secure Sockets Layer (SSL) encrypts the information you send through Sunrise Connex. Sunrise Connex cannot warrant the efficiency or strength of the SSL encryption and accepts no responsibility for any event that may occur from unauthorized access of the information you provide

Modifications To Terms And Conditions

Sunrise Connex reserves the right to modify these Terms and Conditions of service without giving notice to you. The Terms and Conditions for any existing order will be honoured by Sunrise Connex. Please check our Site periodically for updates or modifications to our Terms and Conditions.

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